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Protecting Customer Service Workers’ Health through Visiting Service 2017.05.10
Author : KOSHA 첨부파일The attached file(1)

Protecting Customer Service Workers’ Health through Visiting Service

KOSHA to Support 1,000 Workplaces Employing 10 or More Customer Service Workers to Develop Worker’s Health Protection System and Train Workers

 

□ Korea Occupational Safety and Health Agency (KOSHA, President Lee Young-Soon) is implementing the Consulting Project for Customer Service Worker’s Health Protection which targets workplaces employing customer service workers.

* Customer Service Workers: General term for workers who operate at the closet contact point with customers

□ The consulting project for customer service workers’ health protection, which will be put into effect for the first time this year, will dispatch the consultants of private agencies to workplaces employing customer service workers to support them to develop the worker’s health protection system on the organization’s level.

○ The consulting project targets 1,000 workplaces employing 10 or more employees who are consistently engaged in customer service operations and will last from April to November.

○ The private agencies’ consultants will visit workplaces to conduct a survey on the basic status of the workplace, conduct consultations on how to manage customer service, conduct consultations on customer service risk level by individual workers, conduct training on how workers can protect themselves, and so forth.

○ Among the 1,000 workplaces, 100 places that require additional management will be selected as the subject of intensive consulting project and will receive in-depth support from the intensive support group comprising experts of various fields such as medicine, nursing, and psychology.

○ A casebook introducing workplaces that are considered to have managed customer service outstandingly based on the result of the workplace consulting project will be produced and distributed.

○ Also, this project will connect to the Presentation of Best Practice for Occupational Accident Prevention, an event affiliated with the 50th Occupational Safety and Health Week which will be held over five days from July 3, 2017, to discover and award best practices.

□ Jang-jin Ryu, the head of KOSHA’s Occupational Health Bureau, said, “We will do our best to improve employer’s and workers’ awareness of customer service and management deficiency through the consulting project for customer service workers’ health protection.”

○ Meanwhile, KOSHA will be developing and distributing the practice manual (guideline) and self-protection manual for high-risk customer service occupations that the employer can easily apply in order to protect customer service workers’ health while conducting campaigns and training to improve employers’ and consumers’ awareness.

 

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